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FAQS

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Q. Can the delivery driver phone ahead so I can make sure I'm there for my delivery?
A.  Our carriers are unable to offer this service. However, if you have a safe place your goods can be left, you can inform us when you order, and not necessarily have to wait in.
Q. Do you offer discounts on large orders?
A.  We already do, as the delivery charges we pay increase with the weight of the consignment, so the bigger the order the more we are subsidising your delivery.
Q. Can we collect our order as we live locally?
A.  Yes, this can be arranged at a mutually convenient time, even though we do not have a trade counter as such. However, because of the way this website is set up, you will need to pay for delivery when you order, and this element of your payment (+ Vat) will be refunded to your payment card on collection of your items.
Q. How soon will I get my order?
A.  We prepare and pack orders throughout the day up until our courier collects, usually late afternoon. This means that generally, orders received by noon are likely to be sent on the same working day. During the winter season, especially after a cold weekend, there can be many orders to process, which we aim to do so within a further 24 hours.
Q. How much would glass cost in comparison to Polycarbonate sheet?
A.  We don't supply glass, and because of its fragility, we always recommend buying this locally to you. Prices might differ between areas and suppliers, so it would be misleading for us to supply prices we could get quoted to us, so you will need to investigate glass prices yourself!
Q. Having installed the glazing panels they are attracting dust. How can I stop this?
A.  Removal of the protective film from the sheets generates static, which will attract dust until it has dispersed. See our Static and Cleaning page for more information.
Q. How should we clean our Polycarbonate glazing?
A.  This is easy to do, just avoid anything that might scratch, smear or leave a residue. See our Static and Cleaning page for more details.
Q. Will my delivery arrive at the weekend?
A.  No. Our Next Day service operates weekdays only excluding Bank Holidays. For example if we despatch on Friday your items are due for delivery the following Monday