Privacy Policy

Tubeway (Sales) Ltd, who operate this website, are committed to protecting your privacy. We strictly adhere to General Data Protection Regulations (“GDPR”) which come into effect from 25th May 2018 with the intention of harmonising data privacy laws and providing individuals greater control as to how organisations hold their personal information.

This Privacy Policy explains how we use any personal information we collect about you when you use this website.


  • What Information we collect about you?
  • How we will use the information about you?
  • Who we share your information with?
  • Marketing
  • Access to your information and correction
  • Cookies
  • Changes to our Privacy Policy
  • How to Contact us

What Information we collect about you?

We collect information about you when you register with us, visit our website and/or place an order for our products or services. Website usage information is collected by cookies, further information on cookies is found below and in our Cookie Policy

The type of information we may collect about you includes:

  • Name
  • Address
  • Phone number (including mobile number)
  • Email address
  • IP Address

How we will use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest. We keep this information indefinitely for purposes of product warranty and or dispute should they ever arise unless you tell us otherwise.

We use your information collected from the website to personalise your repeat visits to our website. It also helps improve our understanding of user preference enabling us to make changes that benefit the customer experience.

Who we share your information with?

We never share your details with third parties for marketing purposes.

We undertake never to provide this information to any third party, other than for the following purposes:

  • accepting payment, including verifying your identity and preventing fraudulent use of any payment card
  • delivering the products you order from us
  • where we are legally obliged to, to enforce or apply our Terms and Conditions or to protect our rights and property particularly against fraud.


We may occasionally send you information about products and services such as product launches and holiday servicing which we believe may be of interest to you. You will only receive these subject to you “Opting In” at either account registration or order confirmation, you can opt out of these at a later date.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. The information we hold is held securely in accordance with our internal security policy and the law. It is stored on secure servers, available for access only by authorised users. All payment transactions are encrypted using Transport Socket Layer (TSL) technology, protecting your data while being sent over the internet from being intercepted and misused by third parties.

If you would like a copy of some or all of your personal information we hold, please Contact Us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

We want to make sure that your personal information is accurate and up to date, you may ask us to correct or remove anything inaccurate or evoke your “Right to be Forgotten” completely.


Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website functionality that aide us in making performance enhancements.

For further information on the way we use cookies please view our Cookie Policy.

You can set your browser not to accept cookies and the following websites will advise you on how to remove cookies from your browser.

For further information visit: or

Please note, by disabling cookies some functions of our website may not function as expected, online ordering may be one such instance.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link across you should read their own privacy policies.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this page, this Privacy Policy was last updated on 23rd May 2018.

How to Contact Us

Please contact us if you have any questions about our Privacy Policy of the information we hold about you:

  • Contact Us
  • Tel: 01473 261122
  • Or write to us at: Tubeway Sales Ltd, Elton Park, Hadleigh Road, Ipswich, IP2 0HN
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